Question 1

What are your warranty terms?

Accepted Answer

We stand behind our transformers with a one-year full warranty and two-year total failure warranty. All warranty claims are handled directly by GameChange and our certified service partners, ensuring a smooth, fast warranty process with no third-party complications. Our response team mobilizes quickly to provide rapid resolutions to customer support issues. View warranty documentation on our website.

Question 2

Does GameChange BOS make reliable transformers?

Accepted Answer

Our transformers are engineered to the highest standards and backed by a one-year warranty. We have thousands of units operating successfully across diverse applications, from Fortune 500 AI and hypercompute data centers to municipal utilities to solar and wind renewables projects, as well as mining. Our quality control and engineering processes have earned the trust of industry leaders like Microsoft, NVIDIA, and major utilities nationwide.

Question 3

What is your quality control process?

Accepted Answer

Our quality control system combines rigorous standards with hands-on oversight. While all our manufacturing facilities maintain ISO 9001 certification, we go much further by stationing our own full-time quality technicians working daily at our factories. These GameChange personnel implement a comprehensive inspection process covering component verification, assembly checks, and final testing to ensure every transformer meets our high standards.

Question 4

What certifications do you have?

Accepted Answer

Our three-phase and single-phase padmount transformers are UL-Listedand meet applicable NEMA, ANSI, IEEE, and DOE standards.

Question 5

Where are your transformers built?

Accepted Answer

Our Los Angeles, California facility serves as our main hub of operations. This facility houses our inventory and primary maintenance capabilities. We have a global supply chain, which provides us with the flexibility and speed required to source components and create the fastest lead times possible. Everywhere GameChange operates, we have a substantial boots-on-the-ground presence. Our technical team, headquartered at multiple locations across the United States, works directly with our manufacturing technicians to ensure quality and consistency.

Question 6

Are you the manufacturer?

Accepted Answer

Yes, GameChange is the manufacturer. We build transformers through our own factories and strategic manufacturing partnerships, all under GameChange's direct control. Our engineering team designs every transformer and maintains a continuous hands-on presence during the manufacturing process. GameChange engineers work directly on the factory floor, overseeing production and maintaining our rigorous quality standards.

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